FAQ's

Frequently Asked Questions

Entering events can be a nerve-racking thing to do so please check out our FAQ's and if you can't find the answer you want please contact us.

  • Are your events Covid Safe?

    Yes! We have worked incredibly hard with our key partners, British Triathlon, Selby District Council, The local Safety Action Group and Womerlsey Parish Council to ensure our events are covid safe. 


    During the late summer of 2020 we managed to successfully host 5 events including a Half Iron Distance Triathlon. The British Triathlon Officials present at the events rated our organisation as "Excellent". 


    Some of the Covid actions we have taken include; 

    • Double distanced bike racking
    • Drive-Thru Registration
    • Time Trial start 
    • Health check on arrival (temperature check)
  • What is your refund/deferral policy?

    We full understand that life doesn't always go as planned and that you may not be able to compete at the event. However we do have a significant amount of upfront costs that are lost when a particpant doesn't take part therefore a refund/deferral or credit isn't always possible. We will however do our best in the circumstances to be helpful and find a suitble solution for everyone if the need arises. Our full policy is below. 


    Evolve Endurance Events - Terms and Conditions 


    Evolve Endurance Events - Terms and Conditions

    "The Organiser" - Evolve Endurance Events Ltd

    "The Event" – Evolve Endurance Event that you have entered. 

    "The Participant" - Individual(s) who wish to enter or have entered The Event via the on-line entry service.


    1. Conditions of Entry

    By completing the designated entry process participants are agreeing to abide by the following terms and conditions. 


    2. Completion of Entry process

    It is the Participant's responsibility to provide accurate and truthful information when completing the entry process, any errors in data entered is the responsibility of the Participant.

    If at any point the organiser discovers that the Participant has provided false or inaccurate personal information, or that the information provided means that the participant is ineligible to participate in the Event the organiser reserves the right to refuse entry or disqualify the Participant, without any refund of the entry fee or administration fee.


    3. Payment

    Each Participant is required to pay the entry fee in full, along with any administration fees which may apply at the time of entry.


    Once payment is received and entry is confirmed, the fee is non-refundable other than as set out in section 5 below.


    Administration fees are non-refundable in all circumstances.


    4. Confirmation of entry

    Entry to the event is confirmed by via email to the email address provided by the Participant only upon completion of the entry process.


    5. Participant's withdrawal policy & refunds

    If the Participant wishes to withdraw from the Event, they must do so by informing the Organiser in writing by email to info@evolveendurance.co.uk. The email subject title must be "WITHDRAWAL". No other method of withdrawal is accepted by the Organiser. Providing the withdrawal notice is provided within the applicable time limits the Organiser will confirm the withdrawal by email to the Participant within 5 working days. If no response to the withdrawal request is received the Participant should phone the Organiser on 0113 328 1239.


    Withdrawing from the Event is irrevocable; if notice of withdrawal is given under this section then the Organiser will remove the Participant's name from its start lists and other official documentation, whether or not the entry fee has been refunded in full, in part or not at all. We understand very occasionally it may be necessary for you to withdraw.  For the good of all competitors our transfer & withdrawal policy below is strictly adhered to and no exceptions are made for illness, injury or pregnancy.

    • Entry Fees are non refundable

    • Notification over 120 days before event date - 50% of your entry fee will be issued to you as a credit minus any admin fees to send you the credit note. Valid for 12 months.

    • Notification 120 days and less before an event date - we operate a strict no refund policy.

    • If a participant withdraws from an event, with over 120 days prior the event and used a credit note as payment, credit will only be reimbursed to the original use by date on the original credit note.


    Participant hereby acknowledges and agrees that any refund that may be due will be payable by the Organiser and that the BTF or any home nation Triathlon federation will not be liable in any way for the said refund. The BTF (and the home nation federations) will not be responsible for processing or obtaining any refund.


    6. Transfer & swapping of entries

    Participants are not allowed to transfer or swap their entry to another person under any circumstances. Entries cannot be deferred to future editions of the Event.


    Transferring or swapping of entries risks that the Organiser's Event insurance will be voided or subject to limitations and conditions or limitations not anticipated by the Organiser. In this and in other ways attempting to swap entries creates additional risks for the Event and for the other Participants.


    Any participants and other involved individuals who are found to have swapped their entries will be banned from participating in all future events promoted by the organiser and referred to the relevant Home Nation Association who may choose to implement further disciplinary action.


    7. Race information

    The race information is published on the Event website. It is the Participant's responsibility to read, understand and abide by the race information. The Organiser reserves the right to alter the race information at any time without notice.


    8. Registration

    Details of the registration process are contained within the race information. It is the responsibility of the Participants to attend registration during the published times. Participants are required to attend registration to collect their race packs.

    Participants must have photo ID (driver’s licences, passport, Triathlon membership card etc) to register for the event and be issued their race pack.

    Race packs will not be posted out and can only be collected during the published times.

    If you do not register for the Event you will not be entitled to compete.


    9. Photography

    The Organiser has the right to use images, photographs and video taken by their contracted photographers and employees at the Event without informing the Participant. These images will only be used for the purposes of promoting, reporting and broadcasting the event, and any other promotion related to the business activities of the Organiser.


    Any individual who does not wish to have their image used by the organiser for these purposes must inform the organiser via email no later than one week prior to the event. Notification closer to, or after the Event can be made and the organiser will use its best endeavours to prevent images of that individual being used but cannot guarantee it.

    For events where under 18-year olds are competing, Participants and event attendees are required to comply with the Photography Policy published on the event website.


    10. Competition Rules

    The Event is run in accordance with British Triathlon Federation Rules, which can be viewed at www.britishtriathlon.org/about except where stated i.e. elite races.


    It is the Participant's responsibility to know and abide by the rules, and to ensure their equipment and its use complies with the rules.


    Where cut-off times apply, the Organiser reserves the right to remove Participants that do not meet those times or have, in their opinion, no realistic chance of meeting those times. In this situation no refund will be made to the Participant.


    11. Event Changes

    The Organiser reserves the right to change or amend any details relating to the Event at its sole discretion due to circumstances beyond its reasonable control, including by way of changing distances or disciplines. This includes the right to alter start times etc.


    12. Event Cancellation

    If the Event is cancelled for reasons beyond the organisers control, including without limitation fire, storm, act of terrorism, "act of god", serious medical incident, then the Participant will not be entitled to any refund or compensation of other losses and any refund that the Organiser decides to make will be within the absolute discretion of the Organiser.


    13. Liability

    Participation in the Event is at the Participant's own risk. The Participant irrevocably agrees to hold harmless, indemnify and reimburse the Organiser from and for any sum, costs or expenses (including legal and professional fees) incurred, payable or paid by the Organiser to any person (including the Participant and/or any of the Participant's insurers) in connection with any accident, loss, damage or injury (including death) arising out of the Participant's attendance at and participation in the Event or any part thereof (except where any such injury or death is caused by the negligence of the Organiser or any of its employees) and the Organiser's liability to the participant is excluded to the fullest extent permissible by law.


    Other than as stated below, the Organiser shall not be liable for any loss, damage or expense arising from an event of Force Majeure.

    The Organiser, its staff, agents or contractors shall not be liable for indirect or consequential loss or damage.


    The Organiser will not be liable for any computer result errors or any technical malfunctions.

    Whilst the Organiser takes every care with staging the event, the Participant acknowledges that personal accident and personal items insurance is his/her sole responsibility. The Organiser shall not be liable to the participant for any loss or damage of or to personal equipment belonging to the participant, or any indirect or consequential loss or damage whatsoever arising out of the participant taking part in the Event; or for any loss of business; revenue or profit; loss of reputation; anticipated savings or wasted expenditure; pledges made on your behalf or by you to charity.


    The Organiser will not be liable for any actions of any spectators or other third parties.


    14. Medical Conditions & Information

    All Participants are required to provide emergency contact details as part of the entry process, and to disclose any known medical conditions to the Organiser. The Organiser reserves the right to refuse entry and not to provide a refund, if a Participant fails to provide this information or the information provided is known to be false.


    It is the Participant's responsibility to ensure they have the right level of physical ability to complete the Event. If you know or are concerned that you have a medical condition which might interfere with your safe participation in the Event, before you enter you should seek advice from a relevant medical professional and follow that advice. Please see our Health Commitment Statement for more advice (below).


    15. Collection & use of data

    The Participant agrees and consents to The Organiser using his/her personal details provided in his/her Online Registration Form or otherwise and for the following purposes:


    Event administration

    (a) The Organiser requires a record of each Participant's registration details including third party emergency contact details for internal administration purposes in order to properly conduct and to safely administer the Event.


    (b) The Participant agrees to receive emails from Evolve Endurance Events and British Triathlon and the Home Nation Associations containing event information and event updates before and after the event.


    (c) The Organiser will also keep records of medical information provided that it is kept confidential and may be shared only with medical personnel or teams allocated to the Event. Such information shall be deleted within a reasonable time following the completion of the Event unless the participant agrees that the Organiser may use such information in relation to future events organised by the Organiser which are staged within a reasonable timeframe thereafter.


    (d) The publication of the official start lists and results of the Event, and their inclusion in British Triathlon Federation's historical results database as well as other reasonable statistical purposes. For the avoidance of doubt, the following Participant information shall be published within Event start lists and results: Name, Age, Age Category, Gender, Club and membership number as appropriate. In addition to this data, Date of Birth shall be passed to British Triathlon to enable matching of results to individual membership records, but will not be publicly published.


    E-mail/SMS communications

    (a) The Organiser will use the Participant's contact data submitted on the Online Registration Form or otherwise to send the Participant information by e-mail and/or SMS relating to the Event, other events and any further categories of news and promotional information as the Participant may have requested on the Online Registration Form.


    (b) The Participant acknowledges and agrees that the Organiser may send an e-mail or SMS notification following the Event inviting the Participant to submit or renew his/her registration for any future Organiser events. 


    (c) The Participant accepts that the Event's appointed photography partner will be able to email them post event regarding the purchase of participant photos from the event.


    (d) The Participant accepts that if he/she ticks a charity box at point of entry, their details will be passed onto said charity who will be able to contact him/her in the future.


    All participant data will be managed and stored securely by the BTF in accordance with the Data Protection Act 1998. Participant data will be passed to Evolve Endurance Events Ltd and stored in accordance to their privacy policy which can be found at www.evolveenduranceevents.co.uk

    Health commitment statement


    Your health is your responsibility. The Organiser is dedicated to helping you take every opportunity to enjoy your participation in the Events safely. With this in mind, we have carefully considered what we can reasonably expect of each other.


    Our commitment to you

    We will respect your personal decisions and allow you to make your own decisions about what exercise you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities.


    We will make every reasonable effort to make sure the Event is organised to accepted safe operational standards for you to enjoy.


    We will make all reasonable steps to ensure first aid is available at the Event to an industry standard.


    If you tell us you have a disability which puts you at a substantial disadvantage in accessing our event, we will consider what adjustments, if any, are reasonable for us to make.


    Your commitment to us

    You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with your safe participation in the Event, before you enter you should seek advice from a relevant medical professional and follow that advice.


    It is the decision of the Participant, not the Organiser, to determine whether he or she is fit enough to participate in the Event. If the Participant is in any doubt, they should seek medical advice. It is up to the Participant where to seek that medical advice.


    You should let us know immediately, if you feel unwell whilst participating in the Events. Our staff are not qualified Doctors, but there will be first aid provision in attendance at the Events.

    If you have a disability, you must follow any reasonable instructions to allow you to complete our event safely.


    This Health Commitment Statement sets the standards that the Organiser and the Participant can reasonably expect from each other in regard to the health of the participant.

     

  • What are your wetsuit rules?

    For the majority of our events we use the British Triathlon Federation wetsuit policy. Any deviations from this rule are done in consulation with our water safety team. 


    BTF Wetsuit Rules; 


    Wetsuit Use:

    International competitions (that is to say competitions run outside Great Britain) that are run under ITU Competition Rules will

    adhere to those rules for wetsuit usage; competitors taking part in these should familiarise themselves with these differences.


    a.) The use of wetsuits is forbidden or mandatory if the following combinations of distance and water temperature are attained:


    Swim length        Forbidden      Mandatory

    Up to 1500m          >22°C                <14°C

    1501-3000m          >23°C                <15°C

    3001-4000m.         >24°C                <16°C

  • Why do I need a British Triathlon Day Membership?

    All our Triathlon and Multisport events are permitted through the British Triathlon Federation. This scheme ensures events are safe, fair and organised to the required standards. As part of the scheme each participant is insured to take part by the British Triathlon Day Membership scheme. This ensures that in the event of an accident that isn't your fault that you are insured. Also if you are deemed to have caused an accident and are prusued by a third party for damages you have appropriate insurance in place. British Triathlon Members who have a valid race licence are already covered. 


    You can read more on the scheme on the British Triathlon website. 

  • What is the minimum age I can compete in an Evolve Endurance event?

    Depending on the event there are different minimum ages to take part. The details of which are on each individual event page. You age is calculalted as it will be on the 31st of December of the current year. 


    As a guide here are some of the minimum ages for some of our events. 


    Mini & Spint Triathlons: 15 years old


    Quarter & Half Triathlons: 18 years old 


    Mixed Team Relay: 15 years old


    Amphibian Open Water Swim Challenge: 12 years old (distance limited for under 18's) 

  • When do I receive my race pack?

    The Race Information PDF will be emailed to all participants and be availible to download from the website at least 2 weeks prior to the event date. Course maps and info will be availible on the website as soon as they are available. 


    Your race pack containing your timing chip, race number etc... will issued to you at registration on the day of the event. 

  • What kind of bike can I use?

    Pretty much any kind of bike is acceptable as long as it is road worthy, which includes functioning brakes on both wheels. Please note that irrespective of the type of bike used the ends of the handle bars must be plugged with bar end plugs to avoid injury in the event of an accident. 


    Full detils can be found in the British Triathlon Rules under Section 5 


    As a general rule though the following are not allowed: 

    • Electric bikes (unless prior agreement with the race organiser) 
    • Fixed Wheel bikes 
    • Uni-Cycles!! (yes we've been asked before!) 
  • Can I listen to music whilst on the run?

    No, our events are run under British Triathlon Federation Rules which doesn't allow the use of music playing devices during any part of the event. This is for the safety of competitors, marshalls and spectators. At all times you must be able to hear and follow the directions of event marshalls. 

  • What equipment do I need for a Triathlon?

    You don't need a whole load of expensive kit to take part in a triathlon. Here's a little list of the essentials and some other useful info. 

    • Roadworthy bike, it must have a functioning brake on each wheel and have plugs in the end of the handle bars. 
    • Cycling Helmet, it must fit and be secure. Our transition marshals will want to see it before you rack your kit. 
    • Wetsuit, this needs to be an open water swimming wetsuit as surf/watersports wetsuits can fatigue you very quickly. We do a hire service or check out our partners RACESKIN
    • Run Shoes, make sure you check out the event description as some of our runs are a mix of trail & tarmac, whilst others are soley on road.
    • Trisuit/Swimwear/bike & run clothing, this is the most confusing bit! You need to wear something under your wetsuit which you'll remove in transition and then put on clothes for the bike & run over the top as there is no nudity allowed in transition. The easiest way is to invest in a Trisuit which you can wear for all three disciplines. That said just throwning a t-shirt and some shorts over your swimwear is also fine! 


  • Can I volunteer at one of your events?

    We are always happy for new people to join what we like to call our "crew". 


    If you'd like to get involved drop us an email to enquiries@evolveenduranceevents.co.uk  


  • Where can I store my car keys/valuables whilst racing?

    We reccomend you keep your valuables in your car as the site is private and not open to the general public like some venues. 


    If you don't have a spectator to look after your car key then we suggest putting it in a bag in your transition area or in  the saddle bag of your bike. Our transiiton area is secure with only competitors allowed in. 


    You are allowed a small bag in transition so we suggest having an warm layer to put on immeadiatley after to finish in there as you'll be allowed back in to pack away. 

  • Where can I find my results?

    Full results will be published on the event page on our website the same day as the event and also emailed to all particpants. 


    Depending on the Covid situtation results print outs may be availible at the finish line. 

  • What safety measures do you have in place?

    We are really proud of our safety record and always go above and beyond the minimum requirements. 


    Some key safety features we have in place are:

    • Water Safety Paddlers 
    • Two Powered Rescue Craft
    • Event Medical Station
    • Mobile Paramedic Response Car on Bike & Run routes
    • Radio Communications between all safety crew
    • Marshals on key junctions
    • Highways agency compliant safety & direction signs
    • All events fully risked assessed & permited by both British Triathlon & our local Safety Action Group (SAG). 
  • Can I swim/train at the venue prior to the event?

    Yes, throughout the summer we run open water swim training at the lake. Checkout www.bluelagooners.com for more info and to book. 


    We also arrange course recce rides & runs which as a registered participant you'll be invited to. 

  • Do you have to swim front crawl?

    You don't have to be able to swim frontcrawl/freestyle. Our events are open to all abilities and we have a significant number of breastroke swimmers take part. 


    We do ask that you don't swim backcrawl as you can't navigate safely and may swim into other swimmers. Also a swimmer on their back is the signal that you need assistance and our safety paddlers will come to your assistance. 

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